Returns & Refunds
At Roseland Furniture, we want you to love your new home additions, which is why we offer a straightforward 30-day return policy for any items you are not completely satisfied with. Please ensure all furniture is returned in its original packaging and unassembled condition to qualify for a full refund.
Initiate Your Return
Contact our customer service team within 30 days of delivery with your order number and reason for return to receive your authorization code.
Prepare the Item
Carefully repackage your furniture in its original boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Schedule Collection
We will arrange for our specialist furniture couriers to collect the item from your home at a time that fits your schedule, or provide instructions for smaller parcel returns.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing